Steve Anderson - 312-810-3835
Monday-Friday 9 AM - 4 PM CT

DLS Return Policy

  • All damages and shortages must be reported within 24 hours of delivery.
  • No returns will be accepted without a written RMA.
  • All returns must be made in original packaging and in resalable condition.
  • Credits will be issued only after inspection of goods.
  • Defective items will be replaced up to 6 months from time of purchase.
  • 15% restocking fee may apply for returns within 30 days.
  • 30% restocking fee will apply for returns after 30 days.
  • No returns allowed after 60 days without management authorization and 50% restocking fee.
  • Returns for reasons other than Sunshine error may be subject to a restocking fee of up to 70%.
  • No returns will be allowed on special ordered or non-stock items.
  • No returns will be allowed on ‘loose piece’ (broken case) orders.
  • Direct Lighting Solutions reserves the right to refuse nonconforming RMAs.